07-25-2019, 04:44 PM
(07-25-2019, 03:04 PM)taylortbb Wrote: Even if UX was an evaluation criteria, the bids for the fare card systems were $11M, $13M, and $16M. Pretty much all government tendering favours price so heavily that the extra points for good UX would never overcome being $2M more expensive.
Not if it was a requirement.
However, the real problem is that good interface isn’t something you can just tick off on a checklist. It’s easy to check something like “all elevator maintenance personnel must be in good standing with the TSSA”, but impossible for an inflexible bureaucracy to check “user interface doesn’t suck”.