07-25-2019, 03:04 PM
(07-25-2019, 10:41 AM)danbrotherston Wrote: If you must tweet videos of how to remove your card from a machine, your UX is very broken. Honestly, the company which built our fare payment system should be blacklisted from all government contacts in the future.
If we blacklisted every company that produces tech with terrible UX from government contracts, there'd be no companies left to bid on them. I think the core problem is that UX just isn't a part of the evaluation criteria when bidding.
Even if UX was an evaluation criteria, the bids for the fare card systems were $11M, $13M, and $16M. Pretty much all government tendering favours price so heavily that the extra points for good UX would never overcome being $2M more expensive.