02-18-2018, 10:41 PM
(02-18-2018, 10:18 PM)Pheidippides Wrote: I just came across the Ion's service standards for snow removal at the stations. Looks like the region negotiated much a better standard that has some teeth (penalties) - although it is for a limited number of stops, not like the 100s of GRT stops.
As far as I can tell response time is the time to identify the problem (snow/ice accumulation) and assign the work to someone. Rectification is the time to resolve the problem (snow accumulation).
That does seem to be an aggressive standard, and this kind of thing is important, I'm glad the region recognizes it. Sadly, the same won't be true for the sidewalks leading up to the stations.