02-18-2018, 10:18 PM
I just came across the Ion's service standards for snow removal at the stations. Looks like the region negotiated much a better standard that has some teeth (penalties) - although it is for a limited number of stops, not like the 100s of GRT stops.
As far as I can tell response time is the time to identify the problem (snow/ice accumulation) and assign the work to someone. Rectification is the time to resolve the problem (snow accumulation).
As far as I can tell response time is the time to identify the problem (snow/ice accumulation) and assign the work to someone. Rectification is the time to resolve the problem (snow accumulation).
Everyone move to the back of the bus and we all get home faster.