10-20-2016, 03:29 PM
(This post was last modified: 10-20-2016, 03:29 PM by isUsername.)
(10-20-2016, 02:20 PM)chutten Wrote: So I'm having a conversation with GRT on Twitter that started with my now-bog-standard complaint report of a bus zooming past a stop ahead (-2min) of schedule. Half kvetch (to make me feel better) and half data transfer (so GRT knows it happened and that it mattered to some random rider).
The GRT Twitter folk get back to me to get correct details (I flubbed the stop # in the original report. Good on 'em for catching that) and then say that the "Best practice is to arrive at the stop 5 mins before the departure time" to avoid this happening again.
Usually I commute by bicycle, so I'm familiar with victim-blaming. Blaming a passenger for a bus leaving a stop early is a bit new.
They're asking to follow-up in a method that isn't quite as hostile to nuance as Twitter is. We'll see how this goes.
(( and this is the service level from which they want to _cut_? What's even be left? ))
I had a similar conversation a few years ago. I asserted that with the introduction of real-time tracking and the driver having the schedule adherence in front of them in real-time, 5 minutes was unreasonable, especially if they're trying to attract choice riders. I was regularly taking the 8 at the time, and it was often 5-10 minutes late. Expecting people to wait 15 minutes for a bus was a surefire way to keep people in their cars.
With GRT moving to a grid system, that'll increase the number of transfers. Soon people will spend half their time waiting for the bus than what they actually spend on the bus.