02-02-2016, 09:48 PM
(02-02-2016, 07:23 PM)curious_look Wrote: I had an excellent experience with GRT this morning! A car accident in a nearby intersection put my stop out of service, but it wasn't obvious as buses were still running on the other side and cars were moving through the intersection. Just as we were realizing the bus must have been diverted around and wasn't going to come, a supervisor drove up and brought us (only 2 of us waiting) to catch up to the SAME bus. Awesome!
I have generally been noticing their customer service to be improving, but today was above and beyond.
You should let them know that this was a notably good experience for you: http://www.grt.ca/en/travelwithus/feed_back.asp
God knows a lot of us let them know when it's a notably bad experience.