12-10-2015, 09:05 AM
(12-09-2015, 05:46 PM)ookpik Wrote: The taxi industry is going to lose unless they adapt their business model to compete with Uber's.
Taxi industry losing war to Uber because of customer service, not technology
Quote:Thousands of taxi drivers clogged Toronto streets and highways Wednesday to protest Uber, but if they want to win over customers, the place to start is simply by offering better service. It is a simpler fix than protesting, lobbying city hall or anything else they are trying. The taxi industry is hoping for an injunction to shut down UberX. Toronto Mayor John Tory has said an injunction is not going to happen as city staff work to reform the current bylaws to bring Uber under the law and make it easy for cabbies to operate. When the laws are eventually reformed, there will be no reason to hail a traditional cab.
As the taxi industry in many cities across Canada fights for its existence, companies and drivers struggle to understand that potential fares are choosing Uber because it offers better customer service, not just lower fares or ease of an app.