Uber in Waterloo Region

[isUsername]

I've heard of several bad experiences with Uber taking substantially longer for pick up than promised by the app. Has anyone else had this experience too?

Yes. My experience with Uber has been for five rides. Two of those I cancelled when the estimated time to pickup - both in the app's estimate and my own experience from driving - became way higher after I submitted the request. In the last, recent case, a four minute estimate by the app when I was setting the trip turned into an 11 minute estimate by the app after I submitted the request, but the driver was at least 15 minutes away based on my experience. I imagine the construction doesn't help the estimate, but it seemed like it gave no regard to the distance from the second-closest driver, which became an issue when the closest did was not assigned the request. It also seems like some drivers drive really slow for what the app estimates.