02-03-2016, 02:38 PM
(02-03-2016, 01:16 PM)Markster Wrote: Bareskin, which was operating a 24 seat plane, asked us at boarding if we needed a taxi at YKF, and called in the appropriate amount.Great idea. But that doesn't help people get to the airport on the outbound flight.
(02-03-2016, 02:18 PM)SammyOES Wrote: That's some quality customer service!Some years ago I flew on a FirstAir flight from Qikiqtarjuaq (Broughton Island) to Iqaluit. I don't recall the plane model but it too was a 20-something passenger. The plane was supposed to land in Pangnirtung as part of its scheduled route. En route the captain radioed Pang to see if there was anyone there to pickup. When he was told no one, he asked the cabin if anyone needed to get off in Pang. No one spoke up so he flew us directly to Iqaluit.
Edit: I don't know why more companies don't do things like this. Its a very small amount of extra effort but I think leaves a relatively big impact on customers.