10-21-2018, 10:41 AM
It's clear the Presto installation on the TTC has been a failure on multiple fronts.
Quote:There are several types of Presto machines deployed throughout Toronto’s transit network. Under the terms of the agreement between the TTC and Metrolinx, the provincial agency is to ensure the devices have reliability rates of 99.9 per cent.
According to the briefing note, the reliability of 5,000 fare card readers, which are installed on TTC buses and streetcars and allow customers to pay their fare with a tap of a Presto card, had been improving earlier this year. But between June and August it declined, and over the past five months 2 to 3 per cent of readers have typically not been in service.
The reliability of other types of machines is far worse. Of the 180 Presto fare vending devices installed at subway station entrances, 10 per cent have not been fully functional at any given time, meaning some customers were unable to complete transactions such as purchasing a new card or loading funds.