They should not have attributed to the LRT in their first response, but it's true that King is regional and you should contact the Region.
The process on this should be streamlined, I agree; it's a bit too much to ask a typical member of the public to know the difference between city and regional roads.
The process on this should be streamlined, I agree; it's a bit too much to ask a typical member of the public to know the difference between city and regional roads.