12-21-2016, 02:50 PM
Implementing a reporting tool within pingstreet should not be that hard. Just have some setting on the city side that allows/disallows submissions and shows you a message why "24 hours has not past since the end of the last snow event currently we are not currently accepting complaints."
Wouldn't it be nice if all the local governments and agencies took a service first approach rather than shifting responsibility. You see this approach in all the great hotels and retailers. You have a problem and your first contact works and stays with you until the problem is resolved to your satisfaction. Think about all the resources that went in to playing not-my-job-ping-pong with that tweet instead of staying solution focused. Someone should have said "you know what, that isn't our area to clear, but I've got a plow a few blocks from there, they can clear it and I'll remind X yo clear it next time." Done. I think that is the Disney philosophy.
Terry o'reilly on his cbc show Under the Influence had a podcast about service a few years ago that was great:
http://www.cbc.ca/radio/undertheinfluenc...-1.2801772
Wouldn't it be nice if all the local governments and agencies took a service first approach rather than shifting responsibility. You see this approach in all the great hotels and retailers. You have a problem and your first contact works and stays with you until the problem is resolved to your satisfaction. Think about all the resources that went in to playing not-my-job-ping-pong with that tweet instead of staying solution focused. Someone should have said "you know what, that isn't our area to clear, but I've got a plow a few blocks from there, they can clear it and I'll remind X yo clear it next time." Done. I think that is the Disney philosophy.
Terry o'reilly on his cbc show Under the Influence had a podcast about service a few years ago that was great:
http://www.cbc.ca/radio/undertheinfluenc...-1.2801772
Everyone move to the back of the bus and we all get home faster.