06-26-2019, 01:38 PM
I'm not going to be using it with much regularity, and don't live in KW anymore so take this as the view of... I guess a tourist with some local familiarity.
The line is great, the service speed could improve and the staff really annoyed me. I rode on Saturday and was repeatedly stopped from boarding by staff declaring trains full the moment they ran out of seating. Similarly, despite a lack of lines later in the day someone had decided that passengers weren't to be permitted to wait on any of the busier platforms, demanding single file lines outside stations instead.
Opening weekend problems I suspect, but seriously? The experience was of being on some sort of tourist attraction. Kind of nervous that this is symptomatic of management not really seeing Ion as being any kind of essential service.
The line is great, the service speed could improve and the staff really annoyed me. I rode on Saturday and was repeatedly stopped from boarding by staff declaring trains full the moment they ran out of seating. Similarly, despite a lack of lines later in the day someone had decided that passengers weren't to be permitted to wait on any of the busier platforms, demanding single file lines outside stations instead.
Opening weekend problems I suspect, but seriously? The experience was of being on some sort of tourist attraction. Kind of nervous that this is symptomatic of management not really seeing Ion as being any kind of essential service.