06-23-2020, 06:19 PM
(This post was last modified: 06-23-2020, 06:20 PM by danbrotherston.)
(06-23-2020, 03:32 PM)trainspotter139 Wrote:(06-23-2020, 03:22 PM)tomh009 Wrote: Forever is a rather long time, and I do expect we'll see something new yet. But this type of system is not plug-and-play, so, even if contracts allow, I don't think we could do a switch to a different supplier quickly. But I really don't know the internals of this.
User Experience can be updated to be more cohesive. Definitely should have started the system with the cardholders, and the platform fair validators definitely should have been more reliable. But overall the system is working fairly well. It certainly isn't having as many issues as the TTC has had with Presto.
I am suggesting a complete replacement of the provider. Yes, this would not be simple.
We are absolutely having far far more issues than TTC did with presto. They have had only one or two main issues. Where as we have had virtually every part of the system completely broken. Payment doesn't work, the website is garbage, the platform machines are garbage, the user interfaces for all these things are junk. The on bus system is too slow for people paying with cash.
About the only thing that I haven't heard major issues with is the onboard farecard fare-payment on buses, which, ironically, is the main issue Presto had on TTC.