06-23-2020, 09:51 AM
(06-22-2020, 10:17 PM)danbrotherston Wrote:(06-22-2020, 09:43 PM)tomh009 Wrote: I agree with Bob -- it's not clear. The wording says they have been "ordered", not "purchased", so the vendor may be providing them at full price, for free or at a discount. We don't know. (If I were the vendor, I would provide spares free of charge until the reliability is where it should be.)
I mean, it's possible...but a vendor wouldn't provide free units (these are outside of the contract, so if we aren't paying, they are freee) out of the "goodness of their heart"...they would only provide them in an attempt to avoid punative measures we could take under the contract, but that would be optimistic on their part. Frankly, I'd be surprised if this was the case.
As I said, if I were the vendor, I would provide them free (as loaners) to salvage the relationship. It absolutely happens in business, I have done it in the past, and I have had vendors do it for us.
That said, I don't know whether it's the case here.