10-19-2019, 04:15 PM
Further to the discussion we had a while back about people having trouble getting their fare cards to be read on the ION platforms: I took the ION for the first time since the free days recently (I usually bike to work along the tracks, so don’t regularly use it). So it was my first time using the fare tap device on the platform. Initially I held the card against the screen like a debit or credit card tap, then realized/remembered that there is a separate contact area which I then used successfully. I don’t remember everything that was said but is it possible some people are tapping the screen rather than the contact area? Probably enough people are used to debit/credit tap that tapping the screen is a familiar action for them.