09-02-2019, 11:25 AM
(09-02-2019, 11:15 AM)ac3r Wrote: Am I in the minority in thinking this is not that hard to use? The payment systems might take a few minutes the first time, but it's not much harder than an ATM. And to pay your fare, you tap the card and ideally wait to check the screen to see what it says, just like an Interac machine. Just about every person in the country knows how those work.
The only thing that has ever caught me off guard was while adding funds at the machine. It is most likely my own fault for not clearly reading the message that tells you once you've paid you need to tap your card again to complete the transaction and add the funds. I forgot to do this and of course my funds weren't added, until I went down to the new customer service centre to get it fixed up. So in this case, the card holders show their usefulness.
But everything else? It just takes pushing some buttons and reading what is on the screen. If opening the doors of the train is even confusing to people (I don't know why, because to exit the bus you interact with the door), I blame the user for not having common sense, not the design. And so I can only blame the user for not having patience to read the screens when paying for products or paying a fare.
"It's my own fault"...people think this, it is rarely true.
"I blame the user for not having common sense"... if we're talking about a door, it's the design, if an appreciable number of people are failing to use your door, well, you can't blame people for that, it's a door, it should not be hard to use. That being said, I don't see all that much trouble with the doors on the train, the button could flash a little brighter perhaps.
As for the fare payment systems, they shouldn't be harder than an ATM, that's actually a more complex system to use. And nobody is saying it's *hard* to use, just that it is more awkard and more failure prone than it should be. After all, you, someone who's clearly engaged made an error. You blame yourself, you shouldn't.