08-30-2019, 04:52 PM
(08-30-2019, 04:00 PM)ijmorlan Wrote: The current level of trouble indicates something wrong with something, probably the signage and/or shape (rather than the actual read distance). It’s hard to say what level of trouble is OK. Clearly at some point it’s not worth anybody’s time to think about improvements. If 1/1000000 of the people who encounter the reader can’t figure it out, that will be a lower fraction than run into other problems like it being broken entirely.
The "shape" is a dark plastic brick with the image of a hand holding a farecard on it to the right of the kiosk screen. You can see it in this image here. The instructional videos for the bus fareboxes refer to tapping, as does the section of the video for paying for ION that does the toll poles. That video does not cover farecards at the kiosks, only transfer cards and paying for a ride.
This isn't a "norman" kiosk. The tap spot isn't hidden, and there are other usage precedents from using the card on the bus and the toll poles, to tap-and-pay, so we're not talking about something that is a brand new innovation. Physically, it's about as easy and basic as it gets.