08-27-2019, 10:33 AM
(08-27-2019, 10:13 AM)MidTowner Wrote: I can't understand the mentality that tells GRT to hide information from its customers, instead of just plainly telling us what the problem is, what solutions are being tried, and what outcome when is expected.
I think that tax-funded, highly visible and somewhat contentious organizations like GRT are strongly incentivized to not discuss problems. There are plenty of people who feel strongly that public transit is a waste of money, and a lot more that feel that way specifically about ION. Sometimes that fails and the problem is announced and there is egg on faces, but we have no idea how many times the strategy of secrecy keeps them from another shitty CTV article, or hordes of people posting garbage on Facebook or whatever.
I very much agree with you that this form of secrecy is a garbage tactic, but I can understand why they do it even though I think it's wrong for many reasons. One of which is that it means I'm disincentivized to advocate for them because of the chance that I do and then contradictory information they've sat on comes out and makes me look stupid for defending what occasionally presents as incompetence.