06-09-2017, 10:44 AM
(06-09-2017, 09:37 AM)danbrotherston Wrote: Expertise has it's place, but when it comes to users, the user is always right. Contrary to what some companies might argue, you cannot hold a phone wrong, if the phone doesn't work how you hold it, then the phone is poorly designed. Just like, when you push on a door only to realize it was a pull door, the problem lies with the door ('s designer) not you.
https://www.youtube.com/watch?v=yY96hTb8WgI
This idea can be applied to our transportation design. If most of the traffic on the road is exceeding the speed limit, the road is designed poorly...etc etc etc.
I agree with this sometimes but not always. The door example is a favorite of mine, so I'm with you there. But:
"If most of the traffic on the road is exceeding the speed limit, the road is designed poorly...etc etc etc."
by the above logic we could just as easily say the speed limit is wrong because clearly the majority of users are fine going faster. The reality is that users are often ignorant/misguided/dumb/overconfident/etc. and the vast majority of them can be 'wrong' and the 'experts' right.