08-11-2015, 09:25 AM
Article from the Record on GrandLinq's lack of responsiveness to their phone and email hotlines: http://www.therecord.com/news-story/5790...-was-cold/
In the article the manager for community relations calls it "an isolated incident" but I've had the same experience - send an email to the ION contact address, get the auto-reply that says "We will get back to you within 3 days", never hear anything back.
The last time I tried to contact them I wanted to use the form on their website - but their "Email us" form was a repurposed "Sign Up For Our Newsletter" form, so when you hit "Submit" it just subscribed you to their newsletter. It looks like they've fixed that sometime in the last couple weeks and now have a proper contact form.
In the article the manager for community relations calls it "an isolated incident" but I've had the same experience - send an email to the ION contact address, get the auto-reply that says "We will get back to you within 3 days", never hear anything back.
The last time I tried to contact them I wanted to use the form on their website - but their "Email us" form was a repurposed "Sign Up For Our Newsletter" form, so when you hit "Submit" it just subscribed you to their newsletter. It looks like they've fixed that sometime in the last couple weeks and now have a proper contact form.