03-18-2019, 04:19 PM
(03-18-2019, 02:04 PM)trainspotter139 Wrote: The farebox isn't tied in to the INIT CAD/AVL (Computer-Aided Dispatch/Automatic Vehicle Location) system and so they wouldn't necessarily know that information
There are all kinds of systematic reasons presenting the information in a manner that is useful to the end user is hard, and it all makes sense. That doesn't mean that it's a good solution, just that it's the least amount of effort possible to solve a problem, which is a reasonable way to describe my complaint with every piece of software developed by eSolutions. They are incentivized to do the bare minimum (because they are an agency, and because the Region only has so much money to put into these products).
It's easy to understand why an implementation is poor, but that doesn't invalidate criticisms of that implementation, nor does it really justify the poor implementation. The follow-on costs of supporting this tool's bad interface are going to exceed the cost of improving the experience by even a moderate amount, but the latter costs more today and therefore the latter will be someone else's headache.