11-24-2018, 09:02 AM
(11-14-2018, 11:01 AM)timio Wrote: This is the first bus of the day. There is no reason a break would/should be required 15 minutes after service begins. If you include time from the garage to the Boardwalk, it's still only 30 minutes in.
And not all drivers have done this.
More likely, the driver is laying over at the terminal beyond their departure time in anticipation of the extra time the route had along Victoria St. Especially with the completion of the bridge, the 204 along that stretch sits at each stop for multiple minutes to keep from departing ahead of schedule, so some drivers choose to depart the terminal several minutes behind schedule to even this out.
For most passengers, this either does not negatively affect their trip or even improves the experience. A bus stopping to sit at each stop can be irrationally frustrating and can lead to conflict between the passengers and driver even when the driver is only attempting to keep from running ahead of schedule.
Rather than phone customer service, I'd just talk with the driver. Mention that you know there's a lot of extra time on the route, and that must be frustrating for the driver to build rapport, and then bring up that you have a connection at the train station and ask what time the bus typically arrives at that stop.
The driver will put two and two together.
In any case, this is certainly not a case of union entitlement. I would bet the driver thinks they are performing good customer service by laying over beyond departure, and if they don't know someone needs that connection, they have a strong reason to believe so.