Grand River Transit

[Rainrider22]

Wow..Bytor.were you part of the conversation? You speak like you witnessed it and then.make a huge jump to criticis me. Knowing the conversation is recorded,  and knowing i am taking this further up the chain i was actually very polite with the customer rep.  I acknowledged many times to her that i understand she is the receiving end of.my frustration and didn't design the system.

My frustration was with management or a supervisor not being present to take over the conversation to attempt to mitigate the situation.

Like I said to you directly,

Did you expect them to reach out with a magic wand and enchant either your daughter's card with the stored value, or the farebox of the next bus with the update for it?

Because that's the only way anybody could have mitigated anything. You need to accept that.

You expecting them to call dispatch and get them to figure out the next bus arriving at stop WXYZ and tell that driver to let your daughter on for free is unreasonable.

Where does it stop? Should they do that for everybody who doesn't understand the technological limitations of the system? If not, who decides who is worthy of that request? Why were you more worthy of having that done for you than anybody else?

Get off your high horse and answer those questions honestly.

I explained that "The System" had no problem taking my money from Visa immediately, so there fore I should be able to utilize a service for which I have paid.

Would you rather I called that "entitlement" rather than bullying?

I ask for a supervisor, she says no supervisor, I ask for the manger, she says no manager. I say, how many people working around you right now (3:15pm on a Wed), She say approx 8. I say so 8 employees working in a government office and no supervision for accountability and safety of the regions employees.... Silence.

That definitely was bullying, trying to sound all officious like that.

Call your dispatch and tell them there will be a cute 14 year old girl at the particular stop and time trying to get on the bus,

So was that, trying to guilt them into doing something they could not do by playing on their emotions about an implied helpless girl child.

I am a father who was trying to help his daughter out with a.situation from a distance.. Perhaps you could try and see things through a different lense..wow..

I don't care how "ermah gerd I'm jerst a father protecting his daughter! Won't SOMEbody THINK of the CHILdren!??!?1?!?" you were in your feels. You were expecting the unreasonable and you were acting like a jerk.

Bytor, you are so off point it isnt even funny.  I was very polite to the customer service person.  I didnt expect them to figure out what bus was coming next.  I already had all that information, I just wasnt going to post it on a public forum.  It was simple request to pass a message along to the driver.. Your ignorant comments about "think of the children" is very telling about you as a person. Anyways I am done with this topic.  This forum has lost its way from what it used to be.  I find that certain people here are intolerant if you dont agree with their particular opinion or perspective.