12-25-2023, 04:20 PM
(This post was last modified: 12-25-2023, 04:20 PM by danbrotherston.)
(12-25-2023, 02:15 PM)Bytor Wrote:(12-24-2023, 08:33 PM)danbrotherston Wrote: TTC as a system is almost two orders of magnitude bigger than GRT, it's not surprising that they had significant issues. They were one of the later agencies to join presto. Other smaller systems which are more comparable to ours, have not had a similar scale of issues.
But I'll ask you, do you not feel that EasyGO was smooth and painless? Again, they didn't just haven an outage...they had to wipe their entire database...AFAIK presto never had such an extreme situation. And that's before we remember that the fare systems were so unreliable that they ran out of spares and could not longer keep fare payment running at every station reliably and we have only a handful of stations.
I've never said that EasyGO was problem free. All I have ever done is point out that PRESTO's problems have been far greater than you or many others seem to remember or want to acknowledge.
It wasn't unproblematic for YRT, as this link shows, and the fact that the 905 agencies did it first and were finished before the TTC even signed the contract to get PRESTO, their implementation should have far, far smoother as the majority of bugs should have already been worked out. Saying that the TTC is huge is just a cop-out.
That database problem you mentioned? While people had to set up auto reloads and the like all over again, it did not affect what was on anybody's card or your login to the website.
I never said it was unproblematic for the other 905 agencies...only that it was less problematic than it was for TTC. To me, comparing the us with the issues TTC faced is a cop-out...because the agencies are not comparable, it's much more similar to the issues faced by other 905 agencies...and specifically the later ones.
And I am not saying that presto had no issues...but all systems have issues...EasyGO also had issues...and in my opinion they comparable to or worse than what the average Presto operator faced.
As for the database problem, I remember it well...but auto-reload is a core component and many people were surprised that it was broken. Yes, it was less than having the card values wiped, but that wouldn't have actually happened if the database is wiped, because those values are stored on the cards themselves (in addition to the database) -- and for that matter we don't actually KNOW if the card value database was wiped because that would have been transparent to us as users.