Grand River Transit

[Rainrider22]

I understand now how their system works, so what your saying is it is antiquated !!! And deserving of updating if you truly want to improve the customer service. But then again, that means the people who design and implement the system would need to actually use it to understand the customers concerns and frustrations... BTW, I just checked my daughters card, and the card itself is still not showing the value of money a topped it up with. So it isn't just the bus reader updating when the bus returns, the actual card hasn't updated. So if she tried to use it now, it wont work (24 hours later). Her card should at least be updated immediately with funds. I get that the card my not show all the transactions right away for debiting, but crediting ? That comes from the website which again, took my money right away.

And that still doesn't speak to the lack of customer service from the Customer Service area... Again, the driver had the ability to remedy the situation...