12-22-2023, 11:35 AM
After my dealing with GRT yesterday, I would hazard a guess they would say "finders keepers, loosers weepers"....
My 14 yr old daughter went to get on the bus yesterday after school, she tapped her card and it didn't have enough money for fare. She calls me and I immediately added more money. I also added the auto load feature so this doesn't happen again. I text her and tell her to jump on the next bus. She does and it didn't work. My daughter is a rule follower so she gets off again and calls me crying. I sent her a screen shot of the paid receipt for the fare, I explained to her to try the next bus and tell the driver her dad added money and here is the receipt for it. In the mean time, I will call Customer Service. What a joke that was. I explained the situation, they said oh, it takes 24 to 48 hours to load onto the card, that's just the way the system is. I explained that "The System" had no problem taking my money from Visa immediately, so there fore I should be able to utilize a service for which I have paid. She says, sorry, it doesn't work like that. I say what is the work around. She says nothing. I explain that I work out of town, my wife works with patients and cant just get up and leave so we need to figure something out. I ask for a supervisor, she says no supervisor, I ask for the manger, she says no manager. I say, how many people working around you right now (3:15pm on a Wed), She say approx 8. I say so 8 employees working in a government office and no supervision for accountability and safety of the regions employees.... Silence. I say or do you mean the manager and the supervisor went out for a Christmas lunch, or they are both doing personal business on company time ? again silence. I ask for the director of the area, she say she doesn't know who it is. I say fine. Call your dispatch and tell them there will be a cute 14 year old girl at the particular stop and time trying to get on the bus, please tell the driver to let her on as a courtesy. She says no I cant do that. Just then my daughter texted me to say that she got on the bus. She did what I asked her too and the driver was super kind and polite and said absolutely you can ride.... So at least the boots on the ground people are able to make reasonable decisions, but the people in "Customer Service" not so much... but what do you want when they have absentee leaders...
Sorry, but that was my first experience with GRT management and it was horrible.. "That's the way the system works"... well your system is fucked. In todays technology everything up dates as soon old visa takes the charge... How about looking into new technology, pair with GO Transit passes. Create an app that uploads immediately and you just tap your phone... Too many people just doing the same old the same old way. I bet the people in Customer Service don't even use transit......then there is that !!!!
My 14 yr old daughter went to get on the bus yesterday after school, she tapped her card and it didn't have enough money for fare. She calls me and I immediately added more money. I also added the auto load feature so this doesn't happen again. I text her and tell her to jump on the next bus. She does and it didn't work. My daughter is a rule follower so she gets off again and calls me crying. I sent her a screen shot of the paid receipt for the fare, I explained to her to try the next bus and tell the driver her dad added money and here is the receipt for it. In the mean time, I will call Customer Service. What a joke that was. I explained the situation, they said oh, it takes 24 to 48 hours to load onto the card, that's just the way the system is. I explained that "The System" had no problem taking my money from Visa immediately, so there fore I should be able to utilize a service for which I have paid. She says, sorry, it doesn't work like that. I say what is the work around. She says nothing. I explain that I work out of town, my wife works with patients and cant just get up and leave so we need to figure something out. I ask for a supervisor, she says no supervisor, I ask for the manger, she says no manager. I say, how many people working around you right now (3:15pm on a Wed), She say approx 8. I say so 8 employees working in a government office and no supervision for accountability and safety of the regions employees.... Silence. I say or do you mean the manager and the supervisor went out for a Christmas lunch, or they are both doing personal business on company time ? again silence. I ask for the director of the area, she say she doesn't know who it is. I say fine. Call your dispatch and tell them there will be a cute 14 year old girl at the particular stop and time trying to get on the bus, please tell the driver to let her on as a courtesy. She says no I cant do that. Just then my daughter texted me to say that she got on the bus. She did what I asked her too and the driver was super kind and polite and said absolutely you can ride.... So at least the boots on the ground people are able to make reasonable decisions, but the people in "Customer Service" not so much... but what do you want when they have absentee leaders...
Sorry, but that was my first experience with GRT management and it was horrible.. "That's the way the system works"... well your system is fucked. In todays technology everything up dates as soon old visa takes the charge... How about looking into new technology, pair with GO Transit passes. Create an app that uploads immediately and you just tap your phone... Too many people just doing the same old the same old way. I bet the people in Customer Service don't even use transit......then there is that !!!!