04-11-2023, 07:20 AM
(04-11-2023, 06:42 AM)Rainrider22 Wrote: Well, here is my response from GO. Another boiler Template response. I bet they didn't even read my concerns:
Thank you for contacting us regarding the changes to the 25 - Milton GO Bus Route. I can certainly understand your concerns, and I appreciate you taking the time to write in.
Several times a year, GO Transit reviews the schedules network-wide to ensure our services align with customer needs across the Greater Golden Horseshoe, while making the best use of our resources. These changes have been made in response to changing travel patterns, ridership trends, and to provide more opportunities to make progress on important capital and infrastructure maintenance projects, so we can better serve customers and communities in the long term. Any changes to schedules that require customers to make alternate arrangements are made with special consideration, and decisions to discontinue routes are not made lightly.
To provide faster, more direct access, the 25 GO Bus route has adjusted service to Wilfrid Laurier University and University of Waterloo. Transit options available following this adjustment may include the 30 GO Bus Route, or Grand River Transit #7 King or #8 Weber.
We’re constantly looking for ways to meet the travel needs of our customers. As such, your feedback has been shared with our Service Design Team for review and consideration for the next set of changes. While we don’t yet know when the next update will be implemented, I can assure you that customer feedback is included in the process.
We strive to provide customers with as much time as possible to understand and adjust to changes to our services that affect them. If you are not already subscribed, may I suggest signing up for On the GO Alerts which will send you a text and/or an email to advise of service impacts to the line you have selected, and follow us on Twitter to stay in the know about service delays and cancellations, construction, new services and improvements along the 25 GO Bus route.
Additionally, you may benefit from a trip planning website called Triplinx that gets our commuters on their way. Simply enter your starting and destination locations, the time and date of either your departure time or time of arrival, and you will receive three options for travel. Modify your trip as needed by clicking “More options” and let Triplinx help you on your way. Please note, Triplinx provides local transit options as well as GO Transit options, so you have a greater variety of ways to get where you need to go. To reach the website, you may click the link here: Triplinx
I am pleased to have had the opportunity address your concern, and I hope a future update is better suited to your needs. Thank you again for writing in.
Sincerely,
Neal Adams, Customer Relations Representative
Customer Care
GO Transit, a Division of Metrolinx
20 Bay St | Toronto | Ontario | M5J 2W3
You know, I'd buy that argument if they were serving DTK and not Sportsworld Dr. (and not to mention many of the other little used highway stops that require enormous amounts of time to get too).
But I really wish GO was less of a passive entity here. Highway stops SHOULD be fast...the fact that they are unwilling or unable to invest in making them fast really tells you all you need to know about their priorities. Maybe they care about their riders, but they care much more about the established order of things, about not rocking the boat, about not seeking meaningful solutions outside the framework.