01-25-2022, 08:48 PM
Kitchener got rid of Pingstreet last year. You're supposed to use the "My Kitchener" site now. It doesn't have any way to explicitly report a sidewalk snow removal issue, but you could try "sidewalk trip hazard" or "other". I suspect this is related to a 2019 survey where most respondents rated it as a very low priority when reporting various issues compared to the City of Kitchener website, phone and email. Of course in practice it just makes it more difficult to report issues that just require a quick location and photo, because almost nobody is going to go around calling in sidewalk clearing complaints.
https://mykitchener.kitchener.ca/
https://mykitchener.kitchener.ca/