08-31-2019, 11:55 AM
(08-31-2019, 09:54 AM)ijmorlan Wrote: Of course, in the specific case of a transit tap machine, if a significant number of riders are having a problem the fix is probably changing the design.
Is it though? In the case of such a simple action like using a NFC tap card in a location right next to the screen that is not hidden but boldly marked, and the users are not holding the card close enough to the sensor, is the solution interface/product redesign, or is it user education on how to properly tap a NFC card?
As I have pointed out, similar problems were seen on the bus fareboxes until people got used to actually laying their card right on the sensor, and now it's rare to see people do it wrong. It's not unreasonable to expect that people be able to generalise from using their card on the farebox to using it at a kiosk or toll poles, especially since all three have the same visual indicator of where to tap your card.