12-22-2023, 05:02 PM
This really isn't news, and we've talked about this extensively on this forum.
We expect better today, but to be fair, when this was specced (like over 10 years ago) an offline system would have been state of the art.
Of course, if we had gone with presto, it wouldn't be an issue either, you could just use a credit or debit card to board the bus as I do in Toronto.
And yet, we end up with our shitty card...and given bullshit reasons why.
Sorry about your experience Rainrider, the system absolutely sucks, although I can't say that I'd fault customer support (or anyone in your story except the unnamed decision makers who built the system).
We expect better today, but to be fair, when this was specced (like over 10 years ago) an offline system would have been state of the art.
Of course, if we had gone with presto, it wouldn't be an issue either, you could just use a credit or debit card to board the bus as I do in Toronto.
And yet, we end up with our shitty card...and given bullshit reasons why.
Sorry about your experience Rainrider, the system absolutely sucks, although I can't say that I'd fault customer support (or anyone in your story except the unnamed decision makers who built the system).